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The Basics

The Basics is your quick guide to setting up and managing your Arro account. Find simple help for passwords, login issues, and notifications - all in one place.

  • How Can I Make Sure My Arro Account Is Secure?

    Best practices for protecting your Arro account - including strong passwords, device security tips, and how to spot suspicious activity.

  • Why Do You Need My Social Security Number?

    This article explains why we request your SSN, how it’s used for identity verification and credit reporting, and how we keep your information safe.

  • Can I Share My Arro Account With Someone Else?

    Learn why Arro accounts can’t be shared and how we keep your personal information and credit activity secure by limiting access to authorized users only.

  • About Your Accounts at Arro

    An overview of the types of accounts you may have with Arro, what each one does, and how they work together to support your credit-building journey.

  • Updating the Arro App to the Latest Version

    Keep Arro running smoothly. This article shows you how to check your app version and update to the newest release on iOS or Android.

  • Why Can’t You Verify My Identity?

    If your identity verification didn’t go through, this article explains why it may have happened and what you can do to complete the process successfully.

  • How Do I Update My Information?

    Step-by-step instructions for updating your personal information, payment details, or other account data directly in the Arro app.

  • Notifications and Communication Preferences

    Learn how Arro communicates with you and how to adjust your notification and email preferences so you only receive what matters most.

  • How Do I Create an Arro Account?

    A simple guide to getting started with Arro - including eligibility, what you’ll need, and how to set up your account in just a few minutes.

  • Profile and Personal Info Updates

    See how to update your name, address, contact details, and other personal information to keep your Arro profile accurate and up to date.

  • Login and Access Issues

    Having trouble signing in? This article walks you through common login problems and how to quickly regain access to your Arro account.

  • Managing Notifications

    Learn how to customize which alerts you receive from Arro, including push notifications, reminders, and important account updates.

  • Duplicate Accounts

    This article explains what happens if you accidentally create more than one Arro account, how duplicate accounts affect your access, and the steps to merge or resolve them.

  • Account Security

    Your security is our priority. This article explains the tools and best practices that help keep your Arro account safe - including protecting your login, recognizing suspicious activity, and ensuring your personal information stays secure.

  • Resetting your password

    Learn how to quickly reset your Arro password if you’ve forgotten it or need to update it for security. This guide walks you through the steps to regain access to your account and keep your information protected.