An Arro card may become frozen due to several security and account-related circumstances. Common reasons include:
- Suspicious transaction attempts,
- Payments submitted from closed bank accounts,
- Accounts that have not had successful payment for over 90 days.
When a card is frozen, all new transactions will be declined to protect your account and financial security.
To resolve a frozen card status, contact Arro's support team at support@arrofinance.com. The resolution process will vary depending on the reason for the freeze.
For security-related freezes, the support team will verify the customer's identity and recent account activity. For payment-related freezes, customers will need to resolve any outstanding payment issues before the card can be unfrozen.