I'm not receiving the verification code. What should I do?

Ashley
Ashley
  • Updated

If you're running into trouble receiving your verification code, try these tips:

  • Give it a few minutes - it can take a little while for the code to reach your phone, so hang tight!
  • If it’s been over 5 minutes, double check that you’re entering a valid phone number - it needs to be a valid 10 digit phone number (including the area code). Make sure it’s a cell phone number if you’ve chosen to have the code sent via text message.
  • Check the Wi-Fi or mobile connection strength. A weak signal can hinder the receipt of text messages or phone calls.  
  • Make sure you’re using a U.S phone number - international phone numbers and internet based numbers won’t work.

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