If you've received a notification that your linked bank account has lost connection, there's no need to worry! This simply means the connection needs to be refreshed, but you can still use the account for payments. However, until the connection is restored, you won’t have access to all the benefits of linking your account—like having the ability to increase your credit limit and access to financial literacy content in the Grow (📕) section of your app.
There are a few reasons why your bank account might have lost connection:
- Your password has changed
- Your bank is requesting additional security questions or Multi Factor Authentication
- Your bank might require you to re-authenticate your account for security reasons (Chase accounts specifically require users to refresh their connection every few months).
To refresh your bank connection, simply head to the Accounts Page > Payment Methods of your Arro account, click “refresh” next to the desired accounts.